The Convergence of Media - (UCaaS) - Messaging, Voice and Video+



The convergence of multiple forms of communication, including voice, video and data, into a single network has created a revolution in the way communications works, and it has the potential to offer major benefits to small businesses. VoIP can help a company grow by (1) broadening its communications capabilities, (2) it can save money on telecommunications costs, and (3) it can enable more productivity, mobility and flexibility in the workforce.

Several examples of why VoIP is making a major impact on business communications for small businesses include: 

1. VoIP provides the ability to use an integrated voice and data network at a lower cost than the separate parts.
2. VoIP offers the small business communications capabilities on a par with the largest of companies.
3. VoIP can open the door to new services and applications for the small business that can drive additional revenue and help cope with expansions in customer demand. e.g. integration with Salesforce and other applications via LPS APIs (Click-to-call, URL Agent, Dashboard, Outlook)
4. VoIP is scalable both physically and geographically. You can operate from anywhere.
5. VoIP can lead to increased employee productivity by giving employees a more flexible means of communicating and allowing more mobility, while increasing the flow of information. Use LPS ClickConnex Mobile to extend office phones anywhere. 

There are certain circumstances, however, where VoIP is likely to have a more significant impact than others. If the company is in one or more of the following situations they will tend to get a faster payback: 

1. Expanding and need or likely to need larger offices.
2. Have a significant percentage of employees that travel on business or work full-time or part-time from home.
3. Making acquisitions and need to integrate with other business.
4. Have multiple domestic and international offices.
5. Have a growing volume of incoming calls.
6. Have not replaced or upgraded their phone infrastructure in the last 5 years. 
7. Operate in an industry with dynamic competition where strong customer service levels are essential.

Overall, VoIP based phone systems offer great potential for small companies and can help to keep costs under control while growing a successful business. 

The Value LPS and LPS Connect Offers 

Prospects with multiple locations

We consolidate and share lines across all locations to reduce overall costs. We start off with a minimal number of lines and add capacity as required with our burstable virtual call paths - lets us know when network lines are required. These call paths can be used during busy periods. They are automatically enabled ensuring no calls are missed. When volume drops, the call path is dropped, ensuring that the Client isn't overcharged.   Also, one attendant can handle calls for all locations. 

Prospects with an existing system, but no room to grow

Our hosted VoIP PBX is extremely scalable and can operate wherever there is an internet connection. The internet essentially becomes your office, allowing you to work from anywhere. As your organization grows, all boundaries are eliminated. Both physically and geographically. 

Disaster Recovery

The Northeast is the bulls-eye for late summer and early fall weather. Your business can be moved to wherever there is a safe Internet location. Great for professional businesses like law firms, accounting firms, consultant firms, or SME in any industry.

Enhanced functionality for professional businesses

APIs exist to integrate desktop apps with functions such as Click-to-call, Screen-pop, and Call Logging. Integration exists for Salesforce, Outlook, and certain browser based applications. Call logging is a major requirement of law firms as is integrated messaging, where voice and fax messages are integrated with email. 

A more personal way to collaborate

Our Virtual Meeting Rooms provide dedicated spaces where employees can either stay all day or come and go as needed. Your Room, just like your office, offers an always available and ready for face-to-face and/or side-by-side collaboration sessions in voice, video, messaging, and collaboration.  This is a great way to extend your market reach.

Communications devices and solutions for all environments

LPS designs, integrates, and installs audio/visual solutions in spaces ranging from huddle rooms, meeting rooms, and boardrooms to training facilities, banquet halls, and auditoriums. Our solutions are engineered to optimize collaboration between participants in stand-a-lone meeting spaces as well as workplaces outfitted with voice, video, and data collaboration technologies that enable and enhance collaboration with participants in remote locations.

Hands on personalized support

We follow a time-tested five step process that begins by meeting with you, in person, to understand your business objectives for the system as well as an understanding of how calls and other media (texts and video) should flow through your organization and its business workflows. This analysis is followed by an in-depth presentation of the solution - an overview of how it will work and the end benefit you will receive.

For an in-depth overview of LPS Connect:     click here

For more information:

Why Cloud Communications

Transforming the Modern Workforce with Next-Gen Video & Collaboration

For a consultation on how our Hosted PBX can benefit your business, please email us at contactus@lpsav.com call (857) 259-4700.